Terms Conditions and Refund Returns Policy

Terms & Conditions & Refund/Returns Policy

Last Updated: 27.11.2025

Welcome to Allen Aluminium Furniture.
These Terms & Conditions, along with our Refund & Returns Policy, govern your use of our website allenbd.com, and any purchases you make from us. By accessing our website or placing an order, you agree to the terms below.

1. General Terms

  1. Business Name: Allen Aluminium Furniture

  2. Website: allenbd.com

  3. Email: allen.aluminium.bd@gmail.com

  4. Phone: 01897205001

By using our website, you confirm that:

  • You are at least 18 years old or have parental permission.

  • You agree to provide accurate and complete information when placing an order.

  • You accept all policies, disclaimers, and conditions mentioned on this page.

2. Products & Services

  • We specialize in aluminium furniture and custom-made aluminium products.

  • Product designs, colors, and measurements may vary slightly due to lighting, materials, or manual craftsmanship.

  • We reserve the right to update product details, pricing, or availability without prior notice.

3. Pricing & Payment

  • All prices listed on our website are in Bangladeshi Taka (BDT).

  • We may change prices at any time based on materials, market rates, or promotions.

  • Orders must be paid either fully or partially as instructed during the purchase process.

  • Payments are processed through secure and trusted methods.

4. Order Confirmation

Once you place an order:

  • You will receive a confirmation message via email, phone, or SMS.

  • For custom orders, production begins only after payment confirmation.

  • We reserve the right to cancel suspicious or incomplete orders.

5. Delivery Policy

  • Delivery time depends on product type, location, and order volume.

  • Custom-made items may require additional processing time.

  • Delivery charges may apply depending on your location.

  • Customers must provide accurate delivery details to avoid delays.

6. Warranty

  • Our products may include a limited warranty depending on the item.

  • Warranty does not cover damage caused by misuse, accidents, improper installation, or unauthorized modifications.

7. Refund & Returns Policy

We aim to provide the best quality products. However, if you face any issues, our Refund & Returns Policy is as follows:

7.1. Eligibility for Refund/Return

A product may be eligible for refund or return only if:

  • You received a damaged or defective product.

  • The product delivered is not what you ordered.

  • The issue is reported within 48 hours of receiving the product.

Note:

  • Custom-made and made-to-order products are not eligible for return or refund unless damaged on arrival.

  • Change of mind is not accepted as a reason for return/refund.

7.2. Conditions for Refund/Return

To qualify:

  • Product must be unused and in original condition.

  • You must provide photos/video as proof of the defect issue.

  • Packaging, invoice, and accessories must be intact.

7.3. Replacement Process

If your claim is approved:

  • We will repair, replace, or exchange the product depending on the situation.

  • Replacement availability depends on stock and production schedules.

7.4. Refund Process

Refunds (if applicable) will be processed to the original payment method.
Processing time: 7–15 working days depending on payment channel.

7.5. Non-Refundable Items

  • Custom-made furniture

  • Discounted or promotional items

  • Products damaged due to customer misuse

  • Products without proof of purchase

8. Cancellation Policy

  • Orders can be cancelled within 12 hours of placement if production has not started.

  • Once production begins, cancellation is not allowed.

  • In special cases, cancellation fees may apply.

9. Use of Website

You agree not to:

  • Copy, reproduce, or misuse any content from our website.

  • Attempt unauthorized access to our systems.

  • Violate any applicable laws while using our services.

10. Limitation of Liability

Allen Aluminium Furniture is not responsible for:

  • Delays caused by courier services or natural events

  • Damage caused by misuse of the product

  • Loss resulting from incorrect customer information

11. Policy Updates

We may update or modify these terms at any time.
Changes will be posted on this page with an updated revision date.

12. Contact Information

For questions, complaints, or support, please contact us:

Allen Aluminium Furniture
📧 Email: allen.aluminium.bd@gmail.com
📞 Phone: 01897205001
🌐 Website: allenbd.com